Terms and Conditions

Terms of purchase

Version 1.0, Updated 14 May, 2022

1. INTRODUCTION

1.1 Please read and review these terms of use (the “Terms”) carefully before you start using the
service (“the Service”) provided via the website doodel.se and the mobile application
Doodel. The service is operated and provided by us, the Swedish sole trader company Doodel,
corporate identity 950411-5537, [VAT registration number SE950411553701], Sernanders vag 8,
75261 Uppsala (“Doodel”, “we”, “us”, “ours”, “ours”).

1.2 You, a natural or legal person, who uses, registers or intends to register an account in the
Service, is a user of the same (“User”, “you”, “your”). Users who seek to place an order are
hereinafter referred to as “Customers” and users who supply their goods and products via the
Service are hereinafter referred to as “Stores”. “Customers” and “Stores” refer to both natural
and legal persons who visit or use the Service.

1.3 Your access to and use of the Service is conditional on you accepting and complying with the
Terms. The Terms apply to all Visitors, Users and others who have access to or use the Service
and / or any other service provided through the Service. By visiting or using the Service, you
agree that you are bound by the Terms.

1.4 If you do not accept the Terms or comply with any provision of this document, you are not
entitled to use the Service.

2. ABOUT THE SERVICE

2.1 We provide an IT platform and service for the purchase of food and groceries whereby Users
can search and buy goods on the platform and for stores to use the Service to post and display
their goods for sale. The orders executed in connection with the agreement concluded between
Customers and Stores constitute an “Assignment”.

2.2 Doodel.se mediates orders for food and groceries from the customer (hereinafter
“customers”) to the Store chosen by the customer. Each Store has specific opening hours.

2.3 All information about amounts, dimensions, weight, descriptions, condition and / or other
designations contained in the Service is for the purpose of identifying the goods and the service
and constitutes estimates unless otherwise stated. Doodel does not take responsibility for
information about products and / or services provided by other Users, Stores or third parties via
the Service.

2.4 Doodel is responsible for screening and verification of Stores that use and make visible on
the Service or platform. Doodel acknowledges and agrees to operate in accordance with Stripe
(Payment Provider).

3. REGISTRATION AND USER ACCOUNT

3.1 Users can be either a natural or legal person. You may only register one user account and
your user account may only be used by you. To register your account as a Rider (also referred as
“Road-king / Doodel Agent” or Shopper (also referred as “Shop-king / Doodel Agent”), it is
required that you have the right to work in Sweden and have a Swedish social security number or
a coordination number.

3.2 When registering, Users must provide us with at least the following information: i) a
password, ii) their email address, iii) their full name, iv) their telephone number, and v) any card
details for payment and their vi) living address. Road-kings and Shop-kings must also in some
cases provide us with their bank details for payments.

3.3 Information that you have provided us with in accordance with the above must be updated,
correct and complete. You are responsible for keeping your information up to date and complete.

3.4 You have the right to stop using the Service at any time and to close your user
account. Instructions for closing the user account can be obtained by contacting us at
[email protected].

3.5 The Service reserves the right to deny natural and legal persons access to all or parts of the
Service at any time and at its sole discretion.

4. USE OF THE SERVICE

4.1 You warrant that you will not use the Service for any purpose that is contrary to applicable
law or the Terms. You are responsible for all activity that takes place within the framework of your
use of the Service. We are not responsible for unauthorized access to the Service due to your or
other Users’ negligence.

4.2 Some use and access to the Service takes place using the user identity and password. In the
event of such use and access to the Service, you are solely responsible for all use that takes
place under your username and password. If your username or password is lost or stolen, or if
you have reason to believe that your user account has been unauthorized accessed, you must
immediately inform the Service and change your password. You are responsible for all use and
all transactions that take place with your username and password until the Service has received
and confirmed receipt of the above message.

4.3 In the event that we find that something you have posted is contrary to applicable law or in
any other way may cause harm to us or third parties, we reserve the right to delete this and / or
close your user account. We decide unilaterally whether this should happen. Users accept that
other Users rate it through the Service.

4.4 User is solely responsible for data, information, data, text, messages and other material
provided by the User to the Service (jointly “User Content”) and undertakes to hold the Service
harmless regarding claims from third parties based on the Service’s use and / or making
available of User Content. By providing, publishing and / or displaying User Content for the
Service, the User grants the Service a global, non-exclusive, royalty-free license to use,
reproduce, adapt, distribute and / or publish such content in the Service. The User also grants
the Service a global, non-exclusive, royalty-free license to use User Content in its marketing. The
service reserves the right, at its sole discretion, to refuse to accept, publish, display, use or
otherwise make available User Content. The Service also has the right to remove without prior
notice all User Content that, in the Service’s assessment, violates the Terms, applicable laws,
rules or guidelines. You are aware of and hereby accept that any reliance on the accuracy of
User Content provided by other Users is at your own risk and that the Service expressly disclaims all responsibility for User Content.

4.5 The Service reserves the right to suspend Users who, according to the Service’s
assessment, misuse the user identity, password and / or the Service without prior notice.

4.6 STORES on the platform are not responsible for the products sold. Any problem with the
ordered products, please contact DOODEL Customer Service – [email protected]

5. CHANGES TO THE SERVICE

5.1 We reserve the right to change, cancel and / or terminate functions in the Service at any
given time, including, but not limited to, functionality, (ii) functions and (iii) services, with or
without notice. All new functionality, new functions or new services launched in the Service are
covered by the Terms.

5.2 We undertake to take reasonable steps to keep the Service operational and functional under
such changes as described above. You always have the right to cease using the Service if you
do not accept the changes.

6. AVAILABILITY OF THE SERVICE

6.1 Our goal is to keep the Service available every day of the year. However, we reserve the right
to shut down the Service or parts of the Service during updates and / or maintenance. We are
not responsible for any disruptions in the availability of the Service that may occur due to
inadequate internet connection, disruptions at the web host or during maintenance of the
Service. See also the limitations of liability below in point 13.

7. PROCESSING OF PERSONAL DATA

7.1 The Service respects your privacy. Please see the Service’s information about the processing
of personal data and information about cookies that explain your rights and the basis for our
processing of personal data (including “cookies”) that are provided or collected via the Service.

8. PAYMENTS

8.1 All orders via doodel.se are binding. All prices shown on Doodel.se include VAT. Customers
pay a fixed cost for delivery. A reported and overall receipt and VAT specification is obtained for
all specific orders for both products and transport.

8.2 We use a third-party electronic payment solution, Stripe, which in turn provides VISA and
Mastercard. In order to use the Service, the User must accept Stripe’s terms of use, which is
done in connection with the registration.

8.3 Doodel seems to be the first point of contact for Customers and takes full responsibility for
the transactions made on the service. This includes: refunds, cancellations and refunds. All the
refunds are made to the Doodel Credits, which can be used in future orders.

8.4 You accept that we are not responsible for any loss due to unauthorized use of payment
cards, or other payment method, by a third party in connection with your use of the Service.

8.5 Doodel app uses Stripe payments, which requires information about your phone number and
apps installed on your device in order to ensure secure and successful payment.

9. RIGHT OF WITHDRAWAL

9.1 When ordering food, no right of withdrawal applies. Excerpt from the Swedish Consumer
Agency’s information brochure on the Distance and Home Sales Act (PDF) :

In the case of distance contracts and home sales contracts, you have no right of withdrawal if
you buy food or other goods for a household’s current consumption – it can be, for example,
kitchen paper, detergent or heating oil – provided that the goods are delivered to your home or
workplace and the trader normally drives out the goods in a distribution system.

10. DELIVERIES

10.1 Doodel.se’s goal is to offer the shortest possible delivery time, and to always arrive on
time. Delivery is generally handled by Doodel, but in some cases third parties are responsible for
delivery. Delivery time varies for different times of the day and we reserve the right to any delays
due to long order queues or traffic problems. For particularly long delivery times, Doodel has the
ultimate responsibility to notify the customer of this.

10.2 The customer is responsible for entering the correct address and contact information. If the
customer cannot be reached at the specified telephone number, the order is incorrectly executed
and there is no further delivery obligation. For non-delivery due to the customer not being able to
be reached, no compensation is paid by Doodel.se

10.3 Doodel has specific delivery areas and has the right to refuse delivery to areas outside
these and in such cases no payment is made by the Customer.

11. FOLLOWS IN THE EVENT OF MISCONDUCT

11.1 In the event that a Doodel Agent does not show up or is so late that the mediated
assignment cannot be performed, the entire compensation will be refunded to Customers in the
form of Credits which can be used again for the next purchase. As each case is unique, we
reserve the right to assess when it can be considered that you are so late that a refund must be
paid. If you as a Customer are not satisfied with the Mediated Assignment, you can in some
cases receive a refund. In such cases, we reserve the right to withdraw our compensation in
accordance with section 4.3 for the Mediated Assignment. The refund is made within 30 days
after the assignment’s execution date. In cases where assignments are not approved by the
Customer due to quality reasons, the compensation may still be paid to the Agent, read more
under item 13.

11.2 If an Agent does not show up for the performance of the Assignment, or does not show up
according to the agreed time, we may close the Agent’s user account in accordance with section
4.3.

12. INTELLECTUAL PROPERTY RIGHTS

12.1 The User is granted a personal, non-exclusive, non-transferable, non-sublicensable and
limited right to use specified parts of the Service in the agreed territory. Unless otherwise agreed
in writing, the Service may only be used in Sweden.

12.2 The Service owns all rights, including intellectual property rights to the Service, including but
not limited to process, method, software, source code and design. You do not receive any
intellectual property rights in the Service or any of the material created in it. It is thus forbidden to
make copies of all or part of the content of the Service without our consent, regardless of the
technology used. Without such consent, it is also prohibited to make all or part of the content of
the Service available to the public through the use of the Internet or in any other way.

12.3 The User may not modify, modify, reverse engineer or decompile the Service (or parts
thereof), including, but not limited to, text, graphics, logos, icons, images, audio files, digital
downloads, object code, source code and / or other related material.

12.4 Trademarks, company names and other characteristics of the Service contained in the
Service (the “Trademarks”) are protected by national and international trademark laws. Any use
of the Trademarks without the prior written consent of the Service is strictly prohibited. The
trademarks may not be used in conjunction with any products or services that have not been
approved by the Service or in any way that may cause confusion to customers or that may
discredit or damage the Service.

12.5 The User undertakes to immediately inform the Service regarding claims from third parties
based on the User’s use of the Service (or parts thereof) constituting an infringement of such
third party’s rights.

12.6 When linking to the Service, it must always be opened in a new window. It is not permitted
to link in such a way that the content of the Service risks being distorted or misunderstood.

13. LIABILITY AND LIMITATION OF LIABILITY

13.1 The objective is that the Service shall be available at all times and that errors and
deficiencies shall be corrected without unnecessary interruption. However, the Service makes no
warranties, conditions or commitments (express or implied), including, but not limited to,
warranties that the Service does not infringe upon anyone else’s rights, merchantability,
integration or suitability for any particular purpose. The Service also does not guarantee that the
Service will be provided without interruptions, disruptions, delays or other types of errors, nor that
any errors and deficiencies will be corrected. The service is provided in an available and existing
condition with reservation for any errors and deficiencies.

13.2 Our goal is for the Service to meet your expectations and for us to be able to find good
solutions for you in the event of errors and shortcomings. However, we only provide a digital
platform for the provision of services. Should you, directly or indirectly, be caused damage or loss
in connection with an Assignment, you accept that we are not responsible or liable for
compensation.

13.3 In relation to consumers, the Service is responsible for the direct damages that arise due to
the Service’s breach of contract. Subject to the Service’s obligations under mandatory consumer
law legislation, the Service’s total and total liability shall in no case exceed the amount the User
has paid for the Service during the last six-month period.

13.4 As only an intermediary of services, we don’t undertake and / or engage in resolving any
disputes between Users. Any disputes must therefore be resolved directly between Users,
without our involvement.

13.5 The limitations of liability in this section 13 do not cover damages caused by the Service
due to gross negligence or intent

14. FORCE MAJEURE

14.1 Except in cases where we have acted with gross negligence, we are always exempt from
liability for breaches of the Conditions caused by events beyond our control, such as, but not
limited to, water damage, interruptions or disruptions to communication services, lightning, fire,
power outages , strike, war, mobilization or military conscription on a larger scale, new or
changed legislation, requisition, seizure, government action, government regulations, conflict in
the labor market and similar circumstances. If there is an obstacle for us to make the Service
available or take any other action due to a circumstance in this paragraph, the action may be
postponed until the obstacle has ceased.

15. LEGISLATION AND TAX CONSEQUENCES

15.1 The User agrees that the Service may only be used for lawful purposes and guarantees that
all use of the Service will be compatible with the legislation applicable at any time. The User
uses the Service on his own initiative and responsibility. The User shall indemnify the Service
in respect of all claims from third parties directed at the Service in connection with the User’s
use of the Service in violation of this provision or applicable law, including, but not limited to,
claims regarding violations of applicable personal data legislation.

15.2 Purchase and sale of Assignments may entail tax liabilities of various kinds. You are solely
responsible for any tax consequences that may arise due to the use of the Service. We refer to
the Swedish Tax Agency for information on issues relating to taxation of assignments mediated in
the Service.

16. COMMENTS OR COMPLAINTS

16.1 We always strive to have satisfied Users and therefore recommend that you contact us
directly with any comments and / or complaints.

16.2 You must report errors or deficiencies in the Service that affect you in a harmful
manner. Complaints are made to [email protected] without unreasonable delay from the time
when you discover errors or deficiencies in the Service.

17. THIRD PARTY FUNCTIONS

17.1 Certain products or services provided through the Service are provided by third parties and
not by the Service. The service does not take any responsibility for products and / or services
provided by third parties. For such products and services, the terms and conditions of such third
parties apply instead. Make sure that you accept the terms of such agreements and seek legal
advice if necessary, before ordering goods and / or services provided by third parties.

17.2 The Service may contain links or references to other websites. The Service has no
particular knowledge of the information provided on such other websites and does not endorse
the companies or products to which the links refer. The Service assumes no responsibility for the
content or policies of such other websites. If you choose to access any other website linked to
the Service, you do so at your own risk. The service reserves the right to disable links or linking
programs at any time.

17.3 We may need to use the map image and satellite imaging service provided by Google, Inc.
(“Google”), conventionally referred to as “Google Maps” or “Google Maps”. When you enable the
“Locate me” feature in the Service, Google may collect and process information about your
current geographic location. Depending on your hardware capabilities, Google may also collect
information about nearby Wifi routers and their signals, as well as the cell towers of the mobile
tower and its mobile signals closest to you. Google uses this information to return an estimated
location to the user’s mobile browser, and the browser will then notify the estimated location to
the Service. For each individual request sent to Google, Google may also collect information
about, for example, your IP address, your agent and unique customer identification. This is done,
according to Google, to distinguish requests from each other, not to identify you personally.
Probably, this feature may not be added in the app initially but will be done eventually.

18. CHANGE OF TERMS

18.1 We have the right, at any time and for any reason, to change the Terms by publishing the
changed terms in the Service. Such terms shall automatically take effect thirty (30) days after
they are published in the Service or otherwise approved by you. By visiting or using the Service,
you agree that such changes may occur and that you are responsible for keeping up to date on
any changes.

18.2 Please note that we do not undertake to archive and provide previous versions of the
Terms. We therefore recommend that you print and save a copy of each version of the Terms.

19. INVALIDITY OF PROVISION

19.1 If any provision of the Terms should be deemed invalid in whole or in part or cannot be
enforced, the provision shall be limited, amended or separated as far as possible to ensure its
validity, so that the Terms may otherwise remain in full force, effect and enforceability.

20. DISPUTES AND APPLICABLE LAW

20.1 Our ambition is for disputes due to the Terms to be resolved out of court. If we cannot
agree, disputes due to the Terms or in connection with the use of the Service shall be settled in
Swedish courts.

20.2 As a consumer, you have the right to have a dispute due to the Terms of Use tried through
alternative dispute resolution, provided that the case meets the requirements for processing (eg
time and value limits). Doodel undertakes to participate in dispute resolution with a consumer in
accordance with the Act on Alternative Dispute Resolution in Consumer Relations. Relevant
boards for alternative dispute resolution are:
General Complaints Board
Box 174, 101 23 Stockholm
www.arn.se

20.3 The European Commission also makes a platform for out-of-court dispute resolution
available to consumers. This enables you as a consumer to resolve disputes related to your
online orders without having to go to court

21. CONTACT DETAILS

Doodel, org no. 950411-5537, you can contact us at [email protected].